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Customer Service Quality Coach (m/f/d)

Hunkemöller | 45889 Gelsenkirchen | DE

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Hunkemöller with the position of Customer Service Quality Coach (m/f/d) - Hunkemöller which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Quality Coach (m/f/d) - Hunkemöller below matches your qualifications. Good Luck: D

Your profile as a Customer Service Quality Coach (m/f/d): Throughout the day, you will answer agents' questions in regards to policies and procedures....

Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 19 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail.


Our team in Gelsenkirchen is looking for a dedicated Customer Service Quality Coach (m/f/d) to help raise our customer service quality to an even higher level.

How does a day as Customer Service Quality Coach (m/f/d) look like:

In the morning, you will have a look at the activities planned for the day: performing Quality evaluations to find improvement opportunities for employees would be your main activity. Throughout the day, you will answer agents questions in regards to policies and procedures. You will then be having individual feedback and/or coaching sessions with agents aimed at developing their hard and soft skills. When necessary, you will be creating or updating Knowledge base content. Thinking about ways to improve our processes and analyzing data to identify training opportunities and provide training will also be part of your tasks.

Your profile as a Customer Service Quality Coach (m/f/d):

  • At least one year of professional experience within Customer Service performing evaluations and providing feedback and coaching.

  • Strong communication skills paired with (near) native German and good English language skills.

  • Ability to analyze data and identify patterns in order to extract actionable insights.

We offer...

  • 30 holidays per year

  • 40 % home office policy, workation up to 2 weeks per year

  • Appropriate salary, lucrative social benefits and holiday and Christmas bonuses

  • 25% staff discount on the entire Hunkemöller product range

  • Bike leasing, discounts on approx. 1,500 well-known brands, gym allowance

  • Trainings in the ‘Hunkemöller Academy’ - our digital learning platform

  • Talent promotion through internal development programmes

Would you like to become part of our Hunkemöller team as a Customer Service Quality Coach (m/f/d)? Then we look forward to receiving your online application including a CV or your LinkedIn profile, all relevant references and your salary expectations.

Bewerbungsprozess
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  • Start & Onboarding Nachdem du deinen Vertrag unterzeichnet hast, geht dein Onboarding und Training los!
Deine Vorteile wenn Du bei einem TOP EMPLOYER arbeitest:

  • interne Lernplattform
  • Karriere- und Entwicklungsprogramme
  • Mitarbeiterrabatt
  • Mitarbeitergespräche
  • Unterstützung in der Altersvorsorge
  • 30 - 36 Urlaubstage
  • kollektiver Unternehmensversicherungsrabatt
  • Lease-a-bike
  • Corporate Benefits

Information :

  • Company : Hunkemöller
  • Position : Customer Service Quality Coach (m/f/d)
  • Location : 45889 Gelsenkirchen
  • Country : DE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Quality Coach (m/f/d) job info - Hunkemöller 45889 Gelsenkirchen above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Quality Coach (m/f/d) job info - Hunkemöller 45889 Gelsenkirchen in 03-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 03-07-2024

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